If the issue keeps happening, you may want to try deleting the app entirely and re-installing it to see if this helps. We also suggest that you make sure the Prime Video app is fully updated.
These steps should remove the subtitles from whatever you are watching. If the subtitles are already set to Off but still appearing - which can happen with this bug sometimes - then switch to Closed Captioning and then switch back to Off. Under the Subtitles menu, you will see options for both Off and English CC/Closed Captioning (or other languages you may be watching in). Step 3: Now a small menu will pop up with two different sections, Subtitles and Audio. The one in the middle looks like a speech bubble: Select it. Here you’ll see several icons for controlling how the video appears. Step 2: Look in the upper-right corner of the screen. Once the subtitles appear, immediately pause the video. Step 1: Open the Amazon Prime Video app and start playing the show of your choice. Below, we’ll go over some of the other Prime Video platforms where things are a little different. While the design and interface may differ slightly on other platforms, the basic rules and what to look for remain the same, so you should still be able to use this guide to help out. Prime Video on a touchscreen deviceĬontrolling subtitles on the Prime Video app is particularly easy and a great place to start if captioning keeps turning on, especially if you are using a mobile device. Want to know how to turn off subtitles on other streaming services? Check out our guides for how to turn off subtitles on Disney+, how to turn off subtitles on HBO Max, and how to turn off subtitles on Netflix, too. Don’t worry! Our guide will show you just what to do about it. Whether or not it’s a bug, you need a way to turn those subtitles off, and fast. In these cases, it’s recommended to restart the device or to verify that the local settings are correct. In some cases, the TV receiver may cause good closed caption info to be missing or garbled. If programming received from the national networks includes captioning errors, local affiliated stations will pass those errors along as part of the broadcast feed they deliver to DIRECTV. For example, a local station may experience technical problems in the generation of captions especially during live programming events, such as local news, sporting events, etc. The most common closed caption errors originate from programming sources and program guide information vendors. Closed caption issues can originate from several different programming sources.ĭIRECTV passes information received from the original program provider through to our customers.
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